Refund Policy
1. Subscription Nature
ForgeVZ is a subscription software service providing access to a browser-based emulation environment and optional downloadable components (web app, Chrome packaged app, local bridge). Upon payment, you receive immediate access to gated downloads via time-limited signed URLs and a license token that unlocks the application. Because the Service involves immediate digital delivery, refunds are limited as described herein, to the extent permitted by law.
2. 48-Hour First-Time Refund Window
If you are a first-time subscriber and you request a refund within 48 hours of your initial purchase and you have not downloaded any gated files (as determined by our server-side download logs) and have not accessed the application with a valid license token, we will issue a full refund to your original payment method. To request, email billing@forgevz.com with subject "Refund Request — [your email]" within the window.
We will verify via Supabase `download_logs` and Stripe events that no download or app access occurred. If verification fails, the refund will be denied under this section but you may still cancel to avoid future charges.
3. After 48 Hours or After Access
After 48 hours from initial purchase, or after any download or app access, all fees are non-refundable. You may cancel your subscription at any time via your account portal; cancellation stops future billing and your access continues until the end of the current billing period. No prorated refunds for partial months.
4. Recurring Billing and Cancellation
- Subscriptions auto-renew monthly until canceled
- Cancel via account portal or by emailing billing@forgevz.com at least 24 hours before renewal
- Failed payments may result in suspension; we may retry via Stripe
- Yearly plans (if offered): $280/year, same 48-hour first-time refund window applies to initial yearly purchase
5. Exceptions Required by Law
Nothing in this Policy limits rights you may have under applicable consumer protection laws. For example:
- EEA/UK: You may have a 14-day withdrawal right for distance contracts, but you expressly request immediate digital delivery and acknowledge you lose withdrawal right once download/access occurs (Art. 16(m) Consumer Rights Directive). Where you have not accessed/downloaded within 14 days, you may withdraw.
- Other jurisdictions: If local law requires a refund, we will comply.
6. Chargebacks and Fraud
Chargebacks without first contacting us may result in account termination and collection efforts. If you suspect fraud, contact billing@forgevz.com immediately. We reserve the right to dispute chargebacks with evidence of access/download logs and Terms acceptance.
7. How to Request
Email billing@forgevz.com with:
- Subject: Refund Request
- Account email
- Stripe transaction ID or last 4 of card
- Reason (optional but helps us improve)
We respond within 2 business days. Approved refunds issued within 5-10 business days to original payment method.
8. Changes to Service and Pricing
We may change pricing with 14 days notice via email. Price changes apply to next renewal. If you do not agree, cancel before renewal. We may modify or discontinue features; no refunds for such changes except as required by law.
9. No Affiliation Disclaimer — No Liability for Bans
ForgeVZ is independent and not affiliated with Collective Minds, Cronus Zen®, or any console manufacturer. This Policy does not grant any rights to third-party hardware or software. Users are responsible for compliance with third-party terms.
BANS AND SUSPENSIONS ARE NOT GROUNDS FOR REFUND: A ban, suspension, or other enforcement action by any game, platform, or publisher (including but not limited to PlayStation Network, Xbox Live, Activision, etc.) does not qualify for a refund. ForgeVZ is a testing environment; you assume all risk for how you use scripts outside ForgeVZ. We are not at fault for any banning. See Terms §5 and §8 for full disclaimer.
10. Contact
billing@forgevz.com — ForgeVZ Billing
legal@forgevz.com — Legal inquiries